Ring Size Exchange Form: Click Here

We understand that you can change your mind. We offer a one-time exchange/return for most of the products purchased from us. 

Products that cannot be exchanged, returned or refunded.

  1. Engraved products
  2. Adjustable rings
  3. Earrings
  4. Fabric, ropes or leather products 
  5. Promotional/Sale Items. 
  6. Products under the Best Buy category.

Exchange Policy:

  1. The exchange is one-time.
  2. The exchange is free-of-charge. We just ask that you bear the return postage back to us.
  3. The product has to reach us within 14 days (from the day you receive your order).
  4. Items must be returned in their original condition and packaging, in padded packaging to prevent damage. 
  5. All items within the same order must be consolidated and returned as one, any subsequent exchange of the same order made after the first, will not be entertained.
  6. We reserve the right to reject item(s) received in an unsuitable or incomplete condition, such as damaged, worn out, washed, altered or stained. 
  7. For size or product change after purchase or after payment has been made will be considered as an exchange. This is applicable to items that have not been delivered.
  8. We are unable to exchange products with engraving service ordered. 

Return Policy:

  1. The return is one-time.
  2. Refunds for all returns will be in store credits, to be redeemed for your next purchase. This applies to items purchased but not received as well.
  3. Store credits will be issued after we receive the return item(s). The validity of the store credits will be 3 months from the date of issuance. 
  4. Store credits can be used for all items sold on the website. 
  5. We do not charge for returns, we just ask that you bear the return postage back to us.
  6. The product has to reach us within 14 days (from the day you receive your order).
  7. Items must be returned in their original condition and packaging, in padded packaging to prevent damage. 
  8. All items within the same order must be consolidated and returned as one. Any subsequent returns of the same order made after the first, will not be entertained.
  9. We reserve the right to reject item(s) received is in an unsuitable or incomplete condition, such as damaged, worn out, washed, altered or stained. 

Refund Policy:

  1. This policy refers to items ordered but not received. 
  2. Refunds will be in store credits, to be redeemed for your next purchase. 
  3. The validity of the store credits will be 3 months from the date of issuance. 
  4. We do not charge for refunds. 
  5. Store credits can be used for all items sold on the website. 

Use of Ring Sizer:

We provide ring sizers free-of-charge for our customers who are unsure about their sizes. These are our terms of use. 

  1. All the available ring sizes are indicated on the product page. 
  2. In the event if a size required is not available, our customers will opt for another ring design which carries the required size. 
  3. In the event if there are no sizes or designs suitable, store credits of the same amount paid will be issued for your next purchase. 
  4. The validity of the store credits will be 3 months from the date of issuance. 
  5. Store credits can be used for all items sold on the website. 

Other Information:

  1. The address for Exchange/Return: My Mail Box 883971 Singapore 919191
  2. To contact us, please email to support@tiara.com.sg